ISO 9001:2015 is the international standard for Quality Management Systems (QMS) and is applicable to all types of organizations, regardless of size, sector, or activity.
The standard helps organizations improve their operations, meet customer requirements, and ensure consistent quality of products and services.
ISO 9001 is based on seven fundamental Quality Management Principles, which include:
- Customer focus
- Leadership – Strategic management commitment
- Engagement of people – Human resources management
- Process approach – Effective process management
- Improvement
- Evidence-based decision making
- Relationship management
According to the standard itself, an organization must be able to consistently provide products and services that meet customer requirements and applicable regulatory requirements, while also striving for continual improvement.
ISO 9001 can be applied to any organization, such as:
✔ Industries & manufacturing companies
✔ Service providers
✔ Engineering, construction & contracting companies
✔ Trading, logistics & transportation companies
✔ Hospitals, educational institutions, public organizations
✔ Laboratories, consulting & technical services
The certification process implemented by COSMOCERT fully complies with the requirements of ISO/IEC 17021-1 and is based on the assessment of the following:
- Quality Management System Documentation
- Leadership & Strategic Direction
- Process Approach
- Risk Management & Opportunities for Improvement
- Resources, Infrastructure & Organizational Knowledge
- Monitoring, Measurement & Traceability of Measurements
- Control of Non-Conformities & Corrective Actions
- Internal Audits & Management Review
- Reliable products and services
- Transparency and consistency
- Strong corporate image
- Added value and competitive advantage
- Enhanced credibility in the marketplace
- Eligibility to participate in tenders and collaborate with large organizations
- Increased trust from customers and partners
- Continuous improvement of processes and overall effectiveness
- Reduction of errors and operational costs
- Alignment with modern management practices
- Increased productivity and efficiency
- Opportunity for international recognition and access to new markets
- Optimization of provided services and/or products
